Return & Refund Policy

Last updated: August 2026

We want you to be genuinely happy with your Lewis George sunglasses. If something isn’t right, here’s how we make it right.

45-Day Return Window

You may return any item within 45 days of the delivery date. Items must be unworn, undamaged, and in original packaging with all included accessories.

How to Start a Return

Email support@lewisgeorge.com with your order number, the item(s) you’d like to return, and the reason. We’ll confirm eligibility and send return instructions. Please do not send items back without first contacting us.

Return Shipping Costs

For standard returns, the customer is responsible for return shipping. Original shipping fees are non-refundable. For damaged, defective, or incorrectly shipped items, we cover the costs.

Refund Timeline

Approved refunds are issued to your original payment method within 5–7 business days after receiving and inspecting the return.

Damaged or Defective Items

Contact us within 7 days of delivery at support@lewisgeorge.com with your order number and a clear photo. We’ll send a free replacement at no cost.

Wrong Item Received

If we shipped the wrong product, contact us within 7 days. We’ll send the correct item and provide a prepaid return label.

Order Changes & Cancellations

You have a 2-hour window from purchase to request changes. Email support@lewisgeorge.com immediately. After this window, orders cannot be modified.

Lost Packages

If tracking shows delivered but you haven’t received your package, contact us within 7 days of the expected delivery date.

Contact

Email: support@lewisgeorge.com
Hours: Monday–Friday, 9AM–5PM EST